Frequently Asked Questions
All you need is a quick phone call. Our customer service representatives will help you choosing a size and will request a few details to schedule your order in a matter of minutes. After that, they will send you a quote and the contract and all you have to do is sign it.
Once the container has been requested we leave the container at your home or at the requested place. You will have time to fill it up and when it is ready you will have to notify us, this way we will pick it up. You no longer have to worry about getting rid of that garbage.
Deliveries and pick ups can be scheduled from Monday to Friday between 6 A.M. and 6 P.M. Monday to Friday. In case a service is required on Saturday, you must notify in advance and check if we have availability. Customer service representatives operates from 7 A.M. to 7 P.M. Monday to Sunday.
Yes, all general debris containers have a weight limit depending on size. The 8 and 10 yd containers for soil or concrete are the only ones without limits.
To consider clean, the soil or concrete must be completely pure, without any extra material; otherwise, it will be considered as a mix (no branches, stones, grass, wood, etc.).
The 8 yard one, although there is less garbage we do not handle a smaller container and the price is the same whether 1 or 8 yards is used.
We always request a credit or debit card to guarantee payment.
Usually we request 2 or 3 days in advance, however if we have availability we can deliver it the same day.
The customer must notify us when their container is ready.
Yes, under special circumstances there might be extra charges for different concepts; overweight, overload, extra days, additional trips, waiting time, extra materials or items and cancellations.